Privacy Policy
General
This website privacy policy describes how The Grant Haze Group of companies protects and makes use of the information you give the company when you use this website.
The Grant Haze Group consists of, Grant Haze Ltd, Granthaze London Ltd (Incorporating Portero GH Security), Grant Haze Hampshire Ltd, GH Supplies Ltd and GH Supplies London Ltd.
If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time. The latest version is always published on this page.
This website privacy policy was updated on: 25th May 2018
If you have any questions about this policy, please email privacy@granthaze.co.uk or write to: Grant Haze Group, The Old West Barn, Highcross Road, Southfleet, Kent, DA13 9PH.
Introduction
The Grant Haze Group gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. This policy sets out your rights in the way we collect, process and store your personal information.
What data we gather
We may collect the following information:
• Name and job title
• Contact information including email address
• Demographic information, such as postcode, preferences and interests
• Website usage data
• Other information relevant to client enquiries
• Other information pertaining to special offers and surveys
How we gather our data
We gather our data from personal information you give to us:
• By entering information on one of our websites
• When visiting a branch
• Via social media platforms
• When corresponding with us by phone, email or otherwise
• By entering competitions run by us
• By taking surveys undertaken by us or on our behalf
• When participating in promotional events
• When you open an account with us.
What type of information do we collect and process?
The types of data we may hold relating to you are as follows:
• Name
• Company for whom you work
• Address
• Email address(es)
• Telephone/Fax number(s)
• Your signature
• Technological data (IP addresses and cookies – see further down regarding cookies)
• Credit rating and bank details
• Credit limit and payment terms
• Sales information relating to the sale of products or services to you or their repair or return
• Correspondence or other communications with you about our products, services or business.
We do not collect or process and ‘Special Categories’ of data. Special categories of personal data include information about physical and mental health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership and biometric data for identification purposes.
How we use this data
• Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.
• Specifically, we may use data:
• For account administration: including opening up an account, verifying your identity, undertaking credit related searches, invoicing, managing credit limits and payments, dealing with complaints or account enquiries.
• For managing and performing our contracts with you: including answering enquiries, providing quotations, dealing with plans and specifications, placing orders, delivering goods to you or your customers and dealing with any issues arising with goods supplied by us.
• For marketing: monitoring your transactions with us to enable us to provide you with the most relevant offers and information to you and marketing to you unless you've told us not to.
• For our own internal records
• For verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other 'identifiable' information to protect your data from unauthorised access).
• To improve the products and services we provide
• To contact you in response to a specific enquiry
• To customise the website for you
• To run, grow and develop our business
• To send you promotional emails about products, services, offers and other things we think might be relevant to you. Unless you have specifically told us not to.
• To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you. Unless you have specifically told us not to.
• To contact you via email, telephone or mail for market research reasons.
When will we disclose your information to others?
We may only disclose information about you and contact details to companies within the Grant Haze Group for the purposes for order completion or payment and will always abide to the terms of this Privacy Policy Statement.
In the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Privacy Policy Statement
Please note that the Grant Haze Group does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the products and services ordered or used by you and you are notified beforehand.
For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy an item or other product or service.
The Grant Haze Group may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time (See below).
Some of your data may also be kept for as long as 7 years in case of investigation by the tax authorities, for our compliance under HMRC regulations.
Access to your Information and Controlling information about you
You have certain rights in relation to the access of your personal information. There is normally no charge for exercising these rights. If you would like further information in relation to these rights, or would like to exercise any of them, please contact us by email at privacy@granthaze.co.uk at any time. In relation to certain rights, we may ask you for information to confirm your identity to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information.
Subject to any exceptions, you may have the right to:
Access your personal information
You have the right to ask for a copy of the information we hold about you by emailing or writing to us at the address at the start of this Privacy Statement. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold such information.
Correct, modify and update your personal information
The accuracy of your information is important to us, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us in any of the details described at the start of this Privacy Statement.
Erase your personal information or restrict its processing
In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the start of this Privacy Statement. Unless there is a reason the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.
You may also ask us to restrict processing your personal information where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings. In these situations, we may only process your personal information whilst its processing is restricted, if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.
Withdraw your consent
Where you have given your consent to our processing of your personal data you may at any time withdraw your consent. Unless we have another legal basis to process your personal data (such as compliance with a legal obligation) we will cease any processing of your personal data following receipt of your notice of withdrawal of consent.
Object to our use of your personal information
Where we rely on legitimate business interests as the legal basis for processing your personal information for any purpose(s) set out above or at the time your data is collected, you may object to us using your personal information for these purposes by emailing or writing to us at the address at the start of this Privacy Statement. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data.
You may object to us using your personal information for direct marketing purposes and we will immediately comply with your request.
Ask us to transfer your personal information in a structured data file to you or to another service provider if it is technically possible (data portability)
Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, you may ask us to provide you with a copy of such information in a structured data file. We will provide this to you electronically in a structured, commonly used and machine readable form, such as a CSV file.
You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if it concerns other individuals or we have another lawful reason to withhold such information.
Marketing
We may contact you with marketing information by post, email, SMS or by telephone or with targeted advertising delivered online through social media and platforms operated by other companies by using your personal information or use your personal information to tailor marketing to improve its relevance to you, unless you object.
From time to time, we may ask you to refresh your marketing preferences by asking you to confirm you still wish to receive marketing information from us.
You have the right to opt-out of our use of your personal information to provide marketing to you by clicking the link at the end of any email we send, reply directly asking us to remove you or in any of the ways mentioned at the start of this policy.
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
How we use cookies
We may use cookies to:
• Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
• Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
• Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
• To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.
To learn more about cookies and how they are used, visit All About Cookies.
Google Analytics
Google Analytics uses so-called “cookies”, on your computer and enable analyses to be carried out regarding your use of the website. The information generated by the cookie about your use of this website is generally transmitted to a server of Google in the USA and stored there.
On behalf of the operator of this website, Google shall use this information to analyze your use of the website to compile reports on website activity and perform further services associated with website usage and internet usage for the website operator.
You can prevent cookies being stored by selecting the corresponding setting in your browser software; however, that you may not be able to use the functionality of this website to its fullest extent in this case.
You may also prevent the gathering of data generated by the cookie relating to your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
We use Google Analytics to analyse and regularly improve use of our website. Using the statistics obtained, we can improve our offering and make it more interesting for you as a user. For exceptional cases in which personal data is transmitted to the USA, Google is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis for use of Google Analytics is article 6(1) sentence 1, lit. f GDPR.
For more information on how Google collects and processes transmitted data, please look a the following links:-
User conditions: http://www.google.com/analytics/terms/us.html,
Overview of data protection: https://support.google.com/analytics/answer/6004245?hl=en,
Data privacy statement: https://policies.google.com/privacy?hl=en&gl=en.
Security
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998 and the GDPR laws.
Your privacy is important to us and we will always strive to protect it in the best way we possibly can.
Payments
We use PAYPAL to process our secure payments, to view the PAYPAL privacy policy, click here.
Social media, blogs, reviews
Any social media posts or comments you send to us (on our Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.
Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the GRANTHAZEHAMPSHIRE.CO.UK domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully and ALWAYS check for a secure connection BEFORE submitting personal details.
If you require any further information or have any questions regarding the website or how we process/secure your data, please email or write to us.
If you are concerned about the way we have processed or collected your personal information you have the right to complain to the UK data protection regulator being the Information Commissioners Office.